Terms and Conditions of use of the online store www.en.damascenashop.net
Last updated: 03 June 2026
Dear customers, please read these Terms and Conditions carefully. They constitute a binding agreement between you and “Zaria Aroma” EOOD and describe the terms under which you may use our online store and purchase products from it.
1. Company Information
The online store www.en.damascenashop.net is operated by:
“Zaria Aroma” EOOD
UIC: 200917759
VAT Registration No.: BG200917759
Correspondence address: Republic of Bulgaria, town of Kazanlak, Stara Zagora Municipality, “Dr. Petar Beron” Str. No. 22, floor 2, apartment 6
Email: trade@damascenashop.net
You may contact us by email at trade@damascenashop.net or at the correspondence address stated above.
2. Protection of Personal Data
“Zaria Aroma” EOOD takes measures to protect the personal data of its users in accordance with the applicable Bulgarian and European data protection legislation.
Personal data provided when creating an account, placing an order or contacting us is processed only for the purposes of providing our services, fulfilling orders, customer communication, invoicing, delivery and compliance with legal obligations.
Registered users are fully responsible for keeping their username and password confidential and for all actions performed through their account.
Upon request, a user account may be deleted from the system of “Zaria Aroma” EOOD after written notification sent to trade@damascenashop.net, unless retention of certain data is required by law.
For more information, please refer to our Privacy Policy.
3. Orders
It is not mandatory to be a registered user in order to purchase products from our online store. If you create a user account, you will not need to enter your details every time you place an order and you will be able to view your order history.
After completing an order, the customer will receive an email confirmation containing the order details. If any clarification is required regarding the delivery conditions, delivery address or ordered products, we may contact you using the contact details provided during checkout.
“Zaria Aroma” EOOD reserves the right to refuse or cancel an order in case of incorrect data, product unavailability, technical error, suspected misuse, or other objective circumstances preventing the fulfilment of the order.
4. Products
The products offered in the online store include natural cosmetics, essential oils, floral waters and related products produced in Bulgaria.
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate and up to date. However, minor differences in packaging, product appearance or color may occur due to production batches, screen settings or manufacturer updates.
Product information published on the website is for general informational purposes and should not be considered medical advice. If you have allergies, specific skin conditions, pregnancy-related concerns or other health-related questions, please consult a qualified specialist before using the products.
5. Delivery
Deliveries are carried out to the delivery destinations available during the checkout process.
Delivery terms, delivery price, courier service and estimated delivery time are displayed during checkout or communicated to the customer before order fulfilment.
The delivery time may vary depending on the delivery address, courier availability, holidays, workload or circumstances beyond our control. In case of delay caused by circumstances outside our control, the customer will be informed in a timely manner where possible.
The customer is responsible for providing accurate and complete delivery details. If the delivery cannot be completed due to incorrect or incomplete information provided by the customer, additional delivery costs may apply.
6. Prices and Payment
All prices displayed in the online store are final prices for one product and include VAT, unless otherwise stated.
Prices are displayed in EUR and may also be shown in BGN at the fixed exchange rate 1 EUR = 1.95583 BGN, where applicable.
The listed product prices do not include delivery costs, unless free delivery is expressly stated. Delivery costs, if applicable, are calculated according to the selected delivery method, delivery address and/or the weight and volume of the ordered goods.
“Zaria Aroma” EOOD reserves the right to change product prices at any time without prior notice. The customer pays the price that was valid at the time the order was placed.
The available payment methods may include:
- Cash on delivery, where available;
- Bank transfer, where available;
- Payment by debit/credit card through V-POS;
- Payment by Pay by Link.
Card Payments
- Payment by debit/credit card is carried out through V-POS and Pay by Link.
- Accepted card types include debit, credit and business cards issued by Visa, Mastercard and bCard.
- Transactions are processed through the security programs MasterCard Identity Check and VISA Secure.
- We do not store bank card details used for payments through the website.
- If a refund is required for an amount paid by bank card, the refund will be made to the same card used for the original payment.
If the customer wishes to receive an invoice, the required invoice details must be provided in the relevant form during checkout or by contacting us. The invoice will be issued after payment of the ordered goods, in accordance with the applicable legal requirements.
7. Right of Withdrawal and Return of Purchased Goods
Customers who qualify as consumers have the right to withdraw from an online purchase without providing a reason within 14 days from the date of receiving the goods.
To exercise the right of withdrawal, the customer must inform “Zaria Aroma” EOOD by sending a clear written statement to trade@damascenashop.net.
Purchased products may be returned within 14 days under the following conditions:
- The products must be in their original packaging;
- The products must not show signs of use, damage, contamination or altered appearance;
- The original invoice, receipt or order document must be included where applicable;
- The customer bears the direct costs of returning the products, unless otherwise agreed or required by law.
For hygiene and safety reasons, cosmetic products that have been opened, used, damaged or whose original packaging has been compromised may not be accepted for return, unless the product is defective or non-conforming.
In case of valid withdrawal, “Zaria Aroma” EOOD will refund the received payments within 14 days from the date on which the customer informed us of the decision to withdraw.
“Zaria Aroma” EOOD may withhold the refund until the goods have been received back or until the customer provides proof that the goods have been returned, whichever occurs first.
If the payment was made by bank card, the refund will be made to the same card used for the original transaction.
The customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8. Complaints and Defective Products
If a product is defective, damaged during delivery, incorrect or does not correspond to the order, the customer should contact us as soon as possible at trade@damascenashop.net, providing the order number, description of the issue and, where possible, photos of the product and packaging.
The customer’s statutory rights under the applicable consumer protection legislation remain unaffected.
Depending on the specific case and applicable law, the customer may be entitled to repair, replacement, price reduction or refund.
9. Intellectual Property
All content published on the website, including texts, images, product descriptions, logos, graphics, design elements, software components and other materials, is the property of “Zaria Aroma” EOOD or is used with permission.
Any reproduction, modification, distribution, publication or use of website content without prior written permission from “Zaria Aroma” EOOD is prohibited, except where permitted by law.
10. User Conduct
Users agree not to use the website for unlawful purposes, fraudulent orders, unauthorized access, disruption of the website, misuse of content, or activities that may harm the rights and interests of “Zaria Aroma” EOOD or third parties.
We reserve the right to restrict access to the website or cancel orders in case of suspected misuse, fraud, false information or violation of these Terms and Conditions.
11. Limitation of Liability
“Zaria Aroma” EOOD is not liable for damages resulting from incorrect use of products, failure to follow product instructions, allergic reactions caused by individual intolerance, or circumstances beyond our reasonable control.
The website may contain links to third-party websites. We are not responsible for the content, privacy practices or services of third-party websites.
12. Changes to the Terms and Conditions
“Zaria Aroma” EOOD reserves the right to amend these Terms and Conditions at any time. Any changes will be published on this page and will take effect from the date of publication, unless otherwise stated.
Customers are encouraged to review the Terms and Conditions periodically.
13. Governing Law and Disputes
These Terms and Conditions are governed by the laws of the Republic of Bulgaria and the applicable legislation of the European Union.
Any disputes arising in connection with the use of the website or purchases made through the online store shall be resolved by mutual agreement where possible. If no agreement is reached, the dispute may be referred to the competent Bulgarian authorities or courts.
14. Supervisory Authorities
Commission for Personal Data Protection
Republic of Bulgaria
Website: www.cpdp.bg
Email: kzld@cpdp.bg
Commission for Consumer Protection
Republic of Bulgaria
Website: www.kzp.bg
Consumer hotline: 0700 111 22
15. Contact
For questions regarding these Terms and Conditions, orders, payments, delivery, returns or complaints, please contact us at:
“Zaria Aroma” EOOD
Email: trade@damascenashop.net
Website: www.en.damascenashop.net